Important: As an affiliate marketer, returns are handled directly by the product vendor. This policy outlines the general return process and your rights.
How Returns Work
When you purchase products through links on our website:
- You are purchasing directly from the product manufacturer or vendor
- The vendor's return policy applies to your purchase
- Return requests must be submitted to the vendor, not to us
- We can assist in directing you to the appropriate vendor contact
Vendor Return Policy
Most vendors we work with offer generous return policies:
Typical Return Terms:
- Return Window: 30-60 days from purchase date
- Money-Back Guarantee: Full refund available
- Condition: Opened or unopened products accepted
- Shipping: Return shipping may apply
Note: Specific terms vary by vendor. Check the product page for exact details.
How to Request a Return
Step-by-step process:
Step 1: Contact the Vendor
Reach out to the product vendor's customer service directly with your order number and return request.
Step 2: Receive Return Authorization
The vendor will provide return instructions and a return authorization (RA) number if required.
Step 3: Ship the Product
Package the product securely and ship to the address provided by the vendor. Keep tracking information.
Step 4: Receive Refund
Once the vendor receives your return, your refund will be processed (typically 5-10 business days).
Refund Method
Refunds are typically processed to the original payment method:
- Credit Card: 5-10 business days after vendor processes return
- PayPal: 3-5 business days after processing
- Debit Card: 5-10 business days after processing
Need Help with a Return?
Company: RN Negocios Digitais LTDA
CNPJ: 48.911.984/0001-99
Address: Avenida Rui Barbosa, 932, Andar Superior, Sala Anexa, Centro, Tapejara - PR, 87430-000
Phone: +55 (53) 99990-4390
Email: admin@tedxgroup.com
Product Support: support@getsugarharmony.com
Remember: RN Negocios Digitais LTDA is an affiliate marketer. While we can assist with directing your return inquiry, all returns and refunds are processed by the product vendor.